Legal
Privacy Policy
Effective date: November 10, 2026 · Last updated: November 10, 2026
On this page
1 Information We Collect
Account Information
When you register, we collect your name, email address, and password (hashed). You may optionally provide a profile picture and company name.
Social Account Tokens
When you connect a social media account, we store OAuth access tokens and refresh tokens provided by that platform. We use these solely to post content and retrieve analytics on your behalf.
Content You Create
Posts, captions, media files, and scheduling data that you create within Social Sync Agency are stored on our servers so we can publish them at your requested time.
Usage & Technical Data
We automatically collect log data including your IP address, browser type, pages visited, time spent, and error reports to help us diagnose issues and improve the service.
2 How We Use Your Information
- Authenticate you and maintain your account session.
- Publish posts to your connected social accounts at scheduled times.
- Display analytics and performance data from connected platforms.
- Send transactional emails such as password resets and posting confirmations.
- Respond to your support requests.
- Detect and prevent fraudulent or abusive use of the platform.
- Improve and develop new features based on aggregate usage patterns.
We do not sell your personal data or use it to serve you third-party advertising.
4 Data Sharing & Disclosure
We do not sell, rent, or trade your personal information. We may share data only in these limited circumstances:
Service Providers
We use trusted third-party vendors for hosting, email delivery, and error monitoring. These providers process data only on our behalf and under confidentiality agreements.
Legal Obligations
We may disclose information if required by law, court order, or to protect the rights, safety, or property of Social Sync Agency, our users, or the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your data may be transferred. We will notify you before your data becomes subject to a different privacy policy.
5 Data Storage & Security
Your data is stored on secure servers. We implement industry-standard security practices including:
- Encryption in transit via HTTPS/TLS
- Encryption of sensitive tokens at rest
- Access controls limiting who on our team can view your data
- Regular security reviews
No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
6 Data Retention
We retain your account data for as long as your account is active. If you delete your account, we will permanently delete your personal data within 30 days, except where we are required to retain it for legal or compliance purposes. OAuth tokens are deleted immediately upon account disconnection or deletion.
7 Your Rights & Choices
Depending on your location, you may have the following rights regarding your personal data:
Access
Request a copy of the data we hold about you.
Correction
Ask us to correct inaccurate or incomplete data.
Deletion
Request that we delete your personal data.
Portability
Receive your data in a structured, machine-readable format.
Objection
Object to processing of your data in certain circumstances.
Withdrawal
Withdraw consent at any time without affecting prior processing.
To exercise any of these rights, email us at privacy@socialsyncagency.com.
9 Children's Privacy
Social Sync Agency is not directed at children under the age of 13. We do not knowingly collect personal information from anyone under 13. If we become aware that a child under 13 has provided us with personal data, we will delete it immediately. If you believe a child has registered, please contact us at privacy@socialsyncagency.com.
10 Changes to This Policy
We may update this Privacy Policy periodically. When we make material changes, we will notify you by email or by posting a notice within the platform at least 14 days before the change takes effect. Continued use of Social Sync Agency after the effective date constitutes acceptance of the updated policy.
11 Contact Us
Social Sync Agency
For any privacy-related questions or requests:
Email: privacy@socialsyncagency.com
Web: socialsyncagency.com
3 Connected Social Platforms
Social Sync Agency integrates with the following third-party platforms via their official OAuth APIs. By connecting an account, you authorize us to act on your behalf within the permissions you grant:
Instagram & Facebook
Via Meta Graph API. Governed by Meta's Data Policy.
Twitter / X
Via X API v2. Governed by X's Privacy Policy.
LinkedIn
Via LinkedIn API. Governed by LinkedIn's Privacy Policy.
YouTube
Via YouTube API Services. See "YouTube API Services" below for details.
TikTok
Via TikTok API. Governed by TikTok's Privacy Policy.
Pinterest
Via Pinterest API. Governed by Pinterest's Privacy Policy.
YouTube API Services
Social Sync Agency uses YouTube API Services to let you publish videos to your YouTube channel and see how they perform. By connecting a YouTube channel, you agree to be bound by the YouTube Terms of Service, and your data is also governed by the Google Privacy Policy.
Permissions we request
What we store
Encrypted OAuth access and refresh tokens; your channel ID and name; the ID and link of each video we publish for you; and view, like, and comment counts for your videos. We do not download or store your existing videos, subscribers, watch history, or comment text.
How we share it
YouTube data is shown only to you and members of your team in Social Sync Agency. We do not sell it, use it for advertising, share it with third parties (other than our hosting providers acting on our behalf), or use it to train AI or machine learning models.
Limited Use
Social Sync Agency's use and transfer of information received from Google APIs to any other app will adhere to the Google API Services User Data Policy, including the Limited Use requirements.
Revoking access and deletion
You can disconnect your YouTube channel at any time in Social Sync Agency, or revoke our access from your Google Account security settings. When you disconnect, we delete your YouTube tokens immediately. You can request deletion of all remaining YouTube data through our data deletion page or by emailing privacy@socialsyncagency.com, and it will be deleted within 30 days.
We only request permissions necessary to provide the features you use. You can revoke access at any time from within each platform's settings or from your Social Sync Agency account.